> For the complete documentation index, see [llms.txt](https://help.hai.abbiecod.es/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.hai.abbiecod.es/development/troubleshooting.md).

# Troubleshooting

## Account Blocked/can't log in with error message

Screenshot the reason and publicly mention `@antijingoist@hackers.town` to resolve.

## Can't see the close button on settings

Try scrolling up, and if you can't scroll up, send  screenshot with an image of the settings screen, along with your phone model and OS details.

## Single Sign On

Single Sign On is currently unsupported, but is on the roadmap. Vivaldi should work tho.

## Vivaldi.social

For now, enter your account name as <user@social.vivaldi.net>

## Sounds not playing&#x20;

A fixable bug is causing sounds to stop playing after Hai! loses focus. If you want sounds back, quit and reopen Hai!

## Multiple Accounts&#x20;

Currently an in-progress feature

## Media Uploads

In progress

## Viewing gifs/videos/sounds in posts

In progress