# Troubleshooting ## Account Blocked/can't log in with error message Screenshot the reason and publicly mention `@antijingoist@hackers.town` to resolve. ## Can't see the close button on settings Try scrolling up, and if you can't scroll up, send screenshot with an image of the settings screen, along with your phone model and OS details. ## Single Sign On Single Sign On is currently unsupported, but is on the roadmap. Vivaldi should work tho. ## Vivaldi.social For now, enter your account name as ## Sounds not playing A fixable bug is causing sounds to stop playing after Hai! loses focus. If you want sounds back, quit and reopen Hai! ## Multiple Accounts Currently an in-progress feature ## Media Uploads In progress ## Viewing gifs/videos/sounds in posts In progress --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.hai.abbiecod.es/development/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.